TERMS AND CONDITIONS / PRICING – Dogs and Cats (October 2017)

Pet examinations
During the grooming process, all care is taken to ensure the health of your pet. We will examine your pet for lumps, bumps and skin conditions before and during the grooming session.

4 Paws Mobile Spa Ltd are not liable for any pre-existing conditions and problems found during grooming. We will inform you of anything we find and advise you if we think a visit to your vet is necessary.

If your pet has any medical issues, please let us know so that we can take this into consideration when they visit the spa.

We are happy to use medicated shampoos or apply any products your vet has prescribed. We are also happy to give tablets or administer medication prescribed by your vet.
Groomers are no longer permitted to empty anal glands and would advise a visit to the vets. As a result, we are no longer insured to carry out this service. We will pluck ears if needed, unless the ear canal looks inflamed or infected when we would advise a visit to the vets.

Pet Health
If your pet is unwell (e.g. vomiting, diarrhea, kennel cough) let us know asap before we are due to visit you. This is for their own comfort and the safety of our other canine clients.
Please advise our staff of any change in your dog’s health or medical condition upon arrival so that we may update your pet’s file.

Our insurance
We have full Public Liability Insurance. Further details are available on request.

De-matting Fur or Hair
We will not brush out matting which will cause pain to your pet.

Matted fur or hair on your dog or cat may result in us having to clip close to the skin. Removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin allowing mould, fungus, or bacteria to grow, revealing skin irritations that existed prior to the grooming process.

After effects of matt removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions. Shaved pets are also prone to sunburn and should have sun screen applied frequently or should be kept out of the sun until the hair grows sufficiently to protect the skin.
It is our policy to de-mat a dog’s coat only once in order to make the pet comfortable and to start re -building the coat. De-matting can be painful for your dog and unpleasant for both dog and groomer alike. After the de-matting process, you should be able to maintain the dog’s coat between grooming appointments. 4 Paws Mobile Spa Ltd reserves the right to refuse grooming if your dog becomes heavily matted again after the initial de-matting.
Those pets with such heavy matting will have to then be shaved. You agree that 4 Paws Mobile Spa will not be held responsible for any subsequent effect this may have. The Owner agrees to pay all costs for grooming the dog or cat, (including the extra cost of de-matting, we charge £15 extra for matted dogs) whether or not we are able to complete the work.

Please note that pets with fleas cannot be accepted. If your pet has fleas, please treat them prior to visiting the Spa.

Should your pet have an infestation which is discovered after the groom has started a flea surcharge of £10 for dogs and £5 for cats will apply. (This covers the cost of bathing your dog using an insecticidal shampoo and the thorough cleansing and disinfecting of the Spa).

Cancellations / Missed Appointments / Unable to Park
In the event of missed appointments or no shows a charge of 100% of the grooming fee will be made. The same charge will apply if we are unable to park outside your house or if there is any reason beyond our control which prevents us from completing the groom. If you do need to cancel please notify us during office hours (our working days are Monday to Friday 9.00 – 17.00). If notice of cancellation is received less than one full working day before the appointed time, 100% of the grooming fee will be payable and if notice is received between one and two full working days prior to the appointed time, 50% of the grooming fee will be payable. If an appointment is made less than one working day in advance it will not be cancellable without payment of the full grooming fee.

If your cat is due to be groomed by us, please keep the cat securely in the house before we arrive. We will charge for a missed appointment if your cat has been let out.

The size of our vans can be seen on our website www.4pawsmobilespa.com then click on ‘About Us’. The dog spas are over 6 metres in length and need to be plugged into a power supply. The cat spas are smaller and carry their own power supply.

Please call us if you need to change your booking. We will always try and fit in with you.

Our staff
Our number one priority is your pet’s welfare. We all love animals and have many years of experience in their care and training. 4 Paws Mobile Spa Ltd reserves the right to refuse to groom aggressive or difficult pets or those with behaviour problems. The Owner must agree to inform us if their pet is known to be aggressive or has ever bitten anyone. We are able to handle difficult pets, but only if we are aware and prepared. If a dog or cat is very traumatized or stressed about the grooming process, we will stop the service and recommend you speak with your vet about medication to help calm your pet so he can be groomed safely.

If sedation is needed, we are happy to work alongside your vet. Please let us know ahead of time so we can co-ordinate the process.

Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming process. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress.

Helpful hints
Before the 4 Paws Mobile Spa visits you, please take your dog out to go to the toilet. Though we realise accidents do happen, we like the pets to feel relaxed in the spa.

We plan our days appointments very carefully but there are times we can be a little earlier or a little later than the appointment time. This depends on how well behaved the dogs or cats have been during the day and also dependent on traffic. Therefore, the times we give are approximate.

We accept debit cards, all major credit cards and cash. We do not accept cheques. Payment is due at the time of visiting the Spa. We do not offer credit or run accounts. For security reasons, we do not keep cash in the vans so sometimes we are unable to give change.

Data Protection
Client data will be treated in accordance with principles of the Data Protection Act and will not be shared with 3rd parties.

Pricing structure – Depending or your pet’s size, coat condition and behaviour.

We charge extra for matted coats, dogs which are difficult to groom and hand stripping. There is also an extra charge for grooms within SW, TW1, TW10, TW11, TW12, London

Matting £5 – 20 extra
Difficult dogs £5 – 20 extra
Hand stripping £10 – 20 extra
TW and SW postcodes £10 extra